the fence order is to a residential address you
will have a Home Delivery fee of $ 150.00 added
to your order due to the high cost to deliver to
residential addresses. This fee is charged to us
on all residential deliveries to covers the cost
of sending smaller trucks with lift gates when
available to lower fence to the ground. Also
included in this charge is required call from
the shipper's local terminal to arrange for a
delivery time. We can not guarantee any
particular day or time of delivery.
The free shipping is included for the lower 48
states based on zones - Alaska and Hawaii are
not included. If you live in Alaska or Hawaii -
please e-mail or call us and we will calculate
shipping for you.
After the materials have left the warehouse, it
is the trucking company's responsibility to get
it to you in good condition. It is the
customer's responsibility to be available at
time of delivery to check all quantities of
packages and inspect for damaged or missing
packages. If customer requests
incurs additional overtime, incurs a re-delivery
fee, or uses other optional service from
shipper, customer must contract these services
directly with shipper and pay driver at time of
In compliance with DOT guidelines, shipper only
guarantees product to be free from damage when
the truck drives onto the customers property.
is not responsible for any damage or shortage
caused by the delivery company. Customer
understands that each trucking company provides
insurance for damaged or shorted material while
in transit. Problems are rare, but if they do
occur, shortage or damage must be noted on the
bill of lading at the time of delivery.
We will take care of all
freight claims as long as the bill of lading was
signed for at the time of delivery as being
damaged or short.
You will not find another
online who will do this for you!
Sometimes an inspector will be sent out to see
the damage or to note a shortage.
If proper papers are not signed at the time of
delivery for any problems, it is the customer's
responsibility to seek reimbursement from the
trucking company for any damages or shortages.
We will assist you in any way we can to resolve
your problem if one does occur but it can be
very difficult to try to make claims when no
problems are noted at the time of delivery.