Aluminum-Fence Shipping Policy

If the fence order is to a residential address you will have a Home Delivery fee of  $ 195 added to your order due to the high cost to deliver to residential addresses. This fee is charged to us on all residential deliveries to covers the cost of sending smaller trucks with lift gates when available to lower fence to the ground. Also included in this charge is required call from the shipper’s local terminal to arrange for a delivery time. We can not guarantee any particular day or time of delivery.

The free shipping is included for the lower 48 states based on zones – Alaska and Hawaii are not included. If you live in Alaska or Hawaii – please e-mail or call us and we will calculate shipping for you.

After the materials have left the warehouse, it is the trucking company’s responsibility to get it to you in good condition. It is the customer’s responsibility to be available at time of delivery to check all quantities of packages and inspect for damaged or missing packages.   If customer requests incurs additional overtime, incurs a re-delivery fee, or uses other optional service from shipper, customer must contract these services directly with shipper and pay driver at time of delivery.

In compliance with DOT guidelines, shipper only guarantees product to be free from damage when the truck drives onto the customers property. Outdoor Solutions Co., Inc. is not responsible for any damage or shortage caused by the delivery company. Customer understands that each trucking company provides insurance for damaged or shorted material while in transit. Problems are rare, but if they do occur, shortage or damage must be noted on the bill of lading at the time of delivery. We will take care of all freight claims as long as the bill of lading was signed for at the time of delivery as being damaged or short.

You will not find another online who will do this for you!

Sometimes an inspector will be sent out to see the damage or to note a shortage.
If proper papers are not signed at the time of delivery for any problems, it is the customer’s responsibility to seek reimbursement from the trucking company for any damages or shortages.
 We will assist you in any way we can to resolve your problem if one does occur but it can be very difficult to try to make claims when no problems are noted at the time of delivery.